Terms of Service

 

These Terms of Service (the "Agreement") are an agreement between XKHosting, LLC ("XKHosting", "XKHosting.com", "XKHosting", "us", "our", or the “Company”) and you ("User" or "you" or "your"). This Agreement sets forth the general terms and conditions of your use of the products and services made available by XKHosting and of the XKHosting.com website (collectively, the "Services"). By using the Services, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Services.

    Additional Policies and Agreements

        Use of the Services is also governed by the following policies, which are incorporated by reference. By using the Services, you also agree to the terms of the following policies: Privacy Policy, Acceptable Use Policy, DMCA Policy.

        Additional terms may also apply to certain Services, and are incorporated by reference herein as applicable. For example, if you register a domain name with us, then the Domain Registration Agreement will also apply to you and would be incorporated herein.
    Account Eligibility

        By registering for or using the Services, you represent and warrant that:

            You are eighteen (18) years of age or older. The Services are intended solely for Users who are eighteen (18) years of age or older. Any registration, use of or access to the Services, by anyone under eighteen (18) is unauthorized and is a violation of this Agreement.

            If you use the Services on behalf of another party you agree that you are authorized to bind such other party to this Agreement and to act on such other party's behalf with respect to any actions you take in connection with the Services.

        It is your responsibility to provide accurate, current, and complete information on the registration forms, including an email address that is different from the domain you are signing up under. If there is ever an abuse issue or we need to contact you, we will use the primary email address we have on file. It is your responsibility to ensure that the contact information for your account, including any domain accounts is accurate, correct and complete at all times. XKHosting is not responsible for any lapse in the Services, including without limitation, any lapsed domain registrations due to outdated contact information being associated with the domain. If you need to verify or change your contact information, you may utilize the XKHosting Billing Panel to update your contact information. Providing false contact information of any kind may result in the termination of your account. In dedicated server purchases or certain other cases, you may be required to provide government issued identification and possibly a scan of the credit card used for verification purposes. Failure to provide the information requested may result in your order being denied.

        You agree to be fully responsible for all use of your account and for any actions that take place through your account. It is your responsibility to maintain the confidentiality of your password and other information related to the security of your account.

        Any dedicated IP order in addition to those provided with a hosting package may be subject to IP justification. IP justification practices are subject to change to remain in compliance with the policies of the Réseaux IP Européens Network Coordination Centre (RIPE). We reserve the right to deny any dedicated IP request based on insufficient justification or current IP utilization.

        The Service and any data you provide to XKHosting is hosted in one of our datacenter countries: Republic of Kosovo, Germany, United Kingdom, unless otherwise provided. If you access the Service from outside of the these countries, you are voluntarily transferring information (potentially including personally-identifiable information) and content to the U.S. and you agreeing that our collection, use, storage and sharing of your information and content is subject to the laws of these countries, and not necessarily of the jurisdiction in which you are located.
    Migration

    Our Migration Team will make every effort to help you move your website to us. Migrations are provided as a courtesy service. We do not make any guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult, if not impossible, to migrate some or all account data. In some cases we may not be able to assist you in a transfer of data from an old host. The free transfer service is available for thirty (30) days from your sign up date. Transfers outside of the thirty (30) day period will incur a charge; please contact a member of our Transfers department to receive a price quote. In no event shall XKHosting be held liable for any lost or missing data or files resulting from a transfer to or from XKHosting. You are solely responsible for backing up your data in all circumstances.
    Content

    Except for User Content (as defined below), all content available through the Services, including designs, text, graphics, images, video, information, software, audio and other files, and their selection and arrangement, and all software used to provide the Services (collectively, "XKHosting Content"), are the proprietary property of XKHosting or XKHosting's licensors. XKHosting Content may not be modified, copied, distributed, framed, reproduced, republished, downloaded, scraped, displayed, posted, transmitted, sold or exploited for any purpose in any form or by any means, in whole or in part, other than as expressly permitted in this Agreement. You may not, directly or indirectly, reverse engineer, decompile, disassemble or otherwise attempt to derive source code or other trade secrets from any XKHosting Content. Any use of XKHosting Content, other than as specifically authorized herein, is prohibited and will automatically terminate your rights to use the Services and any XKHosting Content. All rights to use XKHosting Content that are not expressly granted in this Agreement are reserved by XKHosting and XKHosting's licensors.
    User Content
        You may be able to upload, store, publish, display and distribute information, text, photos, videos and other content on or through the Services (collectively, "User Content"). User Content includes any content posted by you or by users of any of your websites hosted through the Services ("User Websites"). You are solely responsible for any and all User Content and any transactions or other activities conducted on or through User Websites. By posting or distributing User Content on or through the Services, you represent and warrant to XKHosting that (i) you have all the necessary rights to post or distribute such User Content, and (ii) your posting or distribution of such User Content does not infringe or violate the rights of any third party.

        Solely for purposes of providing the Services, you hereby grant to XKHosting a non-exclusive, royalty-free, worldwide right and license to: (i) use, reproduce, publicly perform, publicly display, modify, translate, excerpt (in whole or in part), publish and distribute User Content; and (ii) make archival or back-up copies of User Content and User Websites. Except for the rights expressly granted herein, XKHosting does not acquire any right, title or interest in or to the User Content, all of which shall remain solely with you.

        XKHosting exercises no control over, and accepts no responsibility for, User Content or the content of any information passing through XKHosting's computers, network hubs and points of presence or the Internet. XKHosting does not monitor User Content. However, you acknowledge and agree that XKHosting may, but is not obligated to, immediately take any corrective action in XKHosting's sole discretion, including without limitation removal of all or a portion of the User Content or User Websites, and suspend or terminate any and all Services without refund if you violate the terms of this Agreement. You hereby agree that XKHosting shall have no liability due to any corrective action that XKHosting may take.
    Compliance with Applicable Law
        You agree to comply with all applicable laws, rules, and regulations, including without limitation all local rules where you reside or your organization is location regarding User Content, User Websites, online activities, email and your use of the Services. More specifically, but without limitation, you agree to comply with all applicable laws regarding the transmission of technical data exported to or from the Republic of Kosovo or the country in which you reside. The Services are controlled and operated by us from our offices within the Republic of Kosovo (although we may share data with third parties around the world to assist us in providing the Services as further described in our Privacy Policy) and we make no representation that the Services are appropriate or available for use in other locations. Those who access the Services from other locations do so at their own initiative and risk, and are fully responsible for compliance with all applicable laws in those locations. We do not offer the Services where prohibited by law.

        For the purposes of European Directive 95/46/EC, the General Data Protection Regulation 2016/679) (“GDPR”) and any applicable national implementing laws in your jurisdiction, and with respect to your subscribers’ or customers’ personal data, you acknowledge and agree that you are the Controller (as that term is defined in the GDPR), and we are a Processor (as that term is defined in the GDPR) insofar as you may store personal data through your use of our Services only as permitted and subject to the terms of this Agreement. You also acknowledge and agree that you are responsible for complying with all obligations of a data controller under applicable law (including the GDPR).

        To the extent the GDPR applies to you, you represent and warrant that in using our Services, you will clearly describe in writing how you plan to use any personal data collected and you will ensure you have a legitimate legal basis to transfer such personal data to us and that you have the necessary permission to allow us to receive and process (e.g., store) such personal data on your behalf. The additional data processing terms set forth here shall apply where you are a Controller subject to the GDPR.
    Third Party Products and Services
        Third Party Providers

        XKHosting may offer certain third party products and services. Such products and services may be subject to the terms and conditions of the third party provider. Discounts, promotions and special third party offers may be subject to additional restrictions and limitations by the third party provider. You should confirm the terms of any purchase and the use of goods or services with the specific third party provider with whom you are dealing.

        XKHosting does not make any representations or warranties regarding, and is not liable for, the quality, availability, or timeliness of goods or services provided by a third party provider. You undertake all transactions with these third party providers at your own risk. We do not warrant the accuracy or completeness of any information regarding third party providers. XKHosting is not an agent, representative, trustee or fiduciary of you or the third party provider in any transaction.
        XKHosting as Reseller or Licensor

        XKHosting may act as a reseller or licensor of certain third party services, hardware, software and equipment used in connection with the Services ("Non-XKHosting Products"). XKHosting shall not be responsible for any changes in the Services that cause any Non-XKHosting Products to become obsolete, require modification or alteration, or otherwise affect the performance of the Services. Any malfunction or manufacturer's defects of Non-XKHosting Products, either sold, licensed or provided by XKHosting to you will not be deemed a breach of XKHosting's obligations under this Agreement. Any rights or remedies you may have regarding the ownership, licensing, performance or compliance of any Non-XKHosting Product are limited to those rights extended to you by the manufacturer of such Non-XKHosting Product. You are entitled to use any Non-XKHosting Product supplied by XKHosting only in connection with your use of the Services as permitted under this Agreement. You shall make no attempt to copy, alter, reverse engineer, or tamper with such Non-XKHosting Product or to use it other than in connection with the Services. You shall not resell, transfer, export or re-export any Non-XKHosting Product, or any technical data derived therefrom, in violation of any applicable law, rules or regulations.
        Third Party Websites

        The Services may contain links to other websites that are not owned or controlled by XKHosting ("Third Party Sites"), as well as articles, photographs, text, graphics, pictures, designs, sound, video, information, and other content or items belonging to or originating from third parties ("Third Party Content"). We are not responsible for any Third Party Sites or Third Party Content accessed through the Services. Third Party Sites and Third Party Content are not investigated, monitored or checked for accuracy, appropriateness, or completeness by us. If you decide to access Third Party Sites or to access or use any Third Party Content, you do so at your own risk and you should be aware that our terms and policies no longer govern. You should review the applicable third party's terms and policies, including privacy and data gathering practices of any website to which you navigate.
    Prohibited Persons (Countries, Entities, And Individuals)

    The Services are subject to export control and economic sanctions laws and regulations administered or enforced by the Republic of Kosovo Government, United States Department of Commerce, Department of Treasury’s Office of Foreign Assets Control (“OFAC”), Department of State, and other United States authorities (collectively, “U.S. Trade Laws”) or Kosovo authorities. You may not use the Services to export or reexport, or permit the export or reexport, of software or technical data in violation of U.S. Trade Laws or Kosovo Trade Laws. In addition, by using the Services, you represent and warrant that you are not (a) an individual, organization or entity organized or located in a country or territory that is banned from Republic of Kosovo Government or it’s target of OFAC sanctions (including Cuba, Iran, Syria, Sudan, North Korea, or the Crimea region of Ukraine); (b) designated as a Specially Designated National or Blocked Person by OFAC or otherwise owned, controlled, or acting on behalf of such a person; (c) otherwise a prohibited party under U.S. Trade Laws; or (d) engaged in nuclear, missile, chemical or biological weapons activities to which U.S. persons may not contribute without a U.S. Government license. Unless otherwise provided with explicit written permission, XKHosting also does not register, and prohibits the use of any of our Services in connection with, any Country-Code Top Level Domain Name (“ccTLD”) for any country or territory that is the target of OFAC sanctions. The obligations under this section shall survive any termination or expiration of this Agreement or your use of the Services.
    Account Security and XKHosting Systems
        It is your responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set properly, regardless of the installation method. When at all possible, set permissions on most directories to 755 or as restrictive as possible. Users are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as user name and password. You are required to use a secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits may be done to prevent weak passwords from being used. If an audit is performed, and your password is found to be weak, we will notify you and allow time for you to change or update your password before suspending your account.
        The Services, including all related equipment, networks and network devices are provided only for authorized customer use. XKHosting may, but is not obligated to, monitor our systems, including without limitation, to ensure that use is authorized, to facilitate protection against unauthorized access, and to verify security procedures, survivability, and operational security. During monitoring, information may be examined, recorded, copied and used for authorized purposes. By using the Services, you consent to monitoring for these purposes.
        Any account found connecting to a third party network or system without authorization from the third party is subject to suspension. Access to networks or systems outside of your direct control requires the express written consent of the third party. XKHosting may, at our discretion, request documentation to prove that your access to a third party network or system is authorized.
        Any account which causes us to receive an abuse report may receive first warning without termination or may be terminated and/or have access to services suspended. If you do not remove malicious content from your account after being notified by XKHosting of an issue, we reserve the right to leave access to services disabled.
        XKHosting reserves the right to migrate your account from one data center to another in order to comply with applicable data center policies, local law or for technical or other reasons without notice.
    Compatibility with the Services
        You agree to cooperate fully with XKHosting in connection with XKHosting's provision of the Services. It is solely your responsibility to provide any equipment or software that may be necessary for your use of the Services. To the extent that the performance of any of our obligations under this Agreement may depend upon your performance of your obligations, XKHosting is not responsible for any delays due to your failure to timely perform your obligations.
        You are solely responsible for ensuring that all User Content and User Websites are compatible with the hardware and software used by XKHosting to provide the Services, which may be changed by XKHosting from time to time in our sole discretion.
        You are solely responsible for backing-up all User Content, including but not limited to, any User Websites. XKHosting does not warrant that we back-up any User Content, and you agree to accept the risk of loss of any and all User Content, although we have never had any incidents because we backup the data regulary in two different locations and we use RAID-10 disk configuration in all servers.
    Billing and Payment Information
        Prepayment

        It is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. You agree to pay for the Services in advance of the time period during which such Services are provided. Subject to applicable laws, rules, and regulations, payments received will be first applied to the oldest outstanding invoice in your billing account.
        Autorenewal

        Unless otherwise provided, you agree that until and unless you notify XKHosting of your desire to cancel the Services, you will be billed on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file with us.
        Taxes

        Listed fees for the Services do not include any applicable sales, use, revenue, excise or other taxes imposed by any taxing authority. Any applicable taxes will be added to XKHosting's invoice as a separate charge to be paid by you. All fees are non-refundable when paid unless otherwise stated.
        Late Payment

        All invoices must be paid within ten (10) days of the invoice due date. Any invoice that is outstanding for more than ten (10) days may result in the suspension or termination of Services. Access to the account will not be restored until payment has been received. If you fail to pay the fees as specified herein, XKHosting may suspend or terminate your account and pursue the collection costs incurred by XKHosting, including without limitation, any arbitration and legal fees, and reasonable attorneys' fees. XKHosting will not activate new orders or activate new packages for customers who have an outstanding balance on their account.
        Late Payment on Dedicated Servers

        Dedicated servers are subject to being reclaimed and all content deleted if you fail to make a timely payment. If you make a late payment we do not automatically reactivate the dedicated servers. Contact XKHosting directly after you make a late payment to reactivate the dedicated server.
        Domain Payments

        Domain renewal notices are provided as a courtesy reminder and XKHosting is not responsible for a failure to renew a domain or a failure to notify a customer about a domain's renewal. Domain renewals are billed and renewed thirty (30) days before the renew date.
        Fraud

        It is a violation of this Agreement for you to misuse or fraudulently use credit cards, charge cards, electronic funds transfers, electronic checks, or any other payment method. XKHosting may report any such misuse or fraudulent use, as determined in XKHosting's sole discretion, to governmental and law enforcement authorities, credit reporting services, financial institutions and/or credit card companies.
        Invoice Disputes

        You have ninety (90) days to dispute any charge or payment processed by XKHosting. If you have any questions concerning a charge on your account, please reach out to our billing department for assistance.
        Payment Card Industry Security Standard Disclaimer

        XKHosting complies with the Payment Card Industry Security Standard ("PCI Standard") in connection with the collection and processing of our customer's data and billing information. However, you are solely responsible for the security of the data and billing information on your User Website. XKHosting does not monitor User Websites for PCI compliance and we are not able to verify whether a User Website complies with the PCI Standard.
    Money-Back Guarantee
        Domain Registrations, Voip, Colocation, Dedicated Servers

        There are no refunds on domain registrations, voip, colocation services and dedicated servers. The fifteen (15) day money-back guarantee does not apply to dedicated servers.
        Shared Hosting, WordPress Hosting, Reseller Hosting, Enterprise Email Hosting and VPS Services.

        XKHosting offers a fifteen (15) day money-back guarantee for XKHosting's shared hosting, wordpress hosting, reseller hosting, enterprise email hosting and VPS services only. Subject to the terms described in Section 13 below, if you are not completely satisfied with these hosting services and you terminate your account within fifteen (15) days of signing up for the Services, you will be given a full refund of the amount paid for hosting. This money-back guarantee only applies to fees paid for hosting services and does not apply to domains, administrative fees, install fees for custom software or other setup fees, or to any fees for any other additional services.
    Cancellations and Refunds.
        Payment Method

        No refunds will be provided if you use any of the following methods of payment: bank wire transfers. If you use any of these payment methods, any applicable credit will be posted to your hosting account instead of a refund.
        Money-Back Guarantee

        If an account with a fifteen (15) day money-back guarantee is purchased and then cancelled within the first fifteen (15) days of the beginning of the term (the "Money-Back Guarantee Period"), you will, upon your written request to the XKHosting Support Team (the "Refund Request") within forty-five (45) days of such termination or cancellation ("Notice Period"), receive a full refund of shared hosting, wordpress hosting, reseller hosting, enterprise email hosting and vps fees previously paid by you to XKHosting for the initial term ("Money-Back Guarantee Refund"); provided that such Money-Back Guarantee Refund shall be due to you only upon your compliance with, and subject in all respects to the terms and conditions of, this Section 13. Requests for these refunds must be made in writing to the XKHosting Support Team. Refunds will only be issued for shared hosting, wordpress hosting, reseller hosting, enterprise email hosting and vps services and will not include domains, administrative fees, install fees for custom software or other setup fees, nor will they include any fees for any other additional services. Money-Back Guarantee Refunds will not accrue, and shall not be paid under any circumstances, if you do not provide the applicable Refund Request within the Notice Period.
        Refund Eligibility

        Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, canceled and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. Violations of this Agreement will waive your rights to get a refund.
        Non-refundable Products and Services

        There are no refunds on domain registrations, voip, colocation, dedicated servers, administrative fees, and install fees for custom software. Please note that domain refunds will only be considered if the domain was ordered in conjunction with a hosting package and will be issued at XKHosting's sole discretion. Any refunds issued for domain names will be reduced by the market value of the gTLD. Purchases of ccTLDs are non-refundable.
        Cancellation Process

        You may terminate or cancel the Services by submitting a ticket in our: support system. In such event: (i) you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation and (ii) XKHosting may, in our sole discretion, refund all pre-paid fees for basic hosting services for the full months remaining after the effectiveness of such cancellation (i.e. no partial month fees shall be refunded) less any setup fees, applicable taxes and any discount applied for prepayment, provided that you are not in breach of this Agreement.

        Once we receive your cancellation form and have confirmed all necessary information with you via email, we will inform you in writing (typically email) that your account has been canceled. Your cancellation confirmation will contain a ticket number in the subject line for your reference and for verification purposes. XKHosting will confirm your request and process your cancellation shortly thereafter. If you do not hear back from us, or do not receive the automatic confirmation email within a few minutes after submitting your cancellation form, please contact us immediately via phone.

        Cancellations for shared hosting, wordpress hosting, reseller hosting and vps services will be effective on the account's renewal date. Cancellations for dedicated and colocation accounts will be effective immediately.
    Domains
        Domain Renewals

        Domain renewals are billed and renewed thirty (30) days before the renewal date. It is your responsibility to notify XKHosting's Billing department via a support ticket created from https://xkhosting.com/supporttickets.php to cancel any domain registration at least thirty (30) days prior to the renewal date. No refunds will be given once a domain is renewed. All domain registrations and renewals are final.
        Domain Name Fees

        If your plan includes a free domain name and you cancel within 1 year, a fee of €16.99 (and any applicable taxes) (the "Domain Name Fee") will be deducted from your refund.
    Foreign Currencies

    Exchange rate fluctuations for international payments are constant and unavoidable. All refunds are processed in Euro and will reflect the exchange rate in effect on the date of the refund. All refunds are subject to this fluctuation and XKHosting is not responsible for any change in exchange rates between the time of payment and the time of refund.
    Termination

    XKHosting may terminate your access to the Services, in whole or in part, without notice in the event that: (i) you fail to pay any fees due; (ii) you violate this Agreement; (iii) your conduct may harm XKHosting or others or cause XKHosting or others to incur liability, as determined by XKHosting in our sole discretion; or (iv) as otherwise specified in this Agreement. In such event, XKHosting shall not refund to you any fees paid in advance of such termination, and you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such termination. Additionally, XKHosting may charge you for all fees due for the Services for the remaining portion of the then current term.

    *UPON TERMINATION OF THE SERVICES FOR ANY REASON, USER CONTENT, USER WEBSITES, AND OTHER DATA WILL BE DELETED.
    CPU, Bandwidth and Disk Usage
        Permitted CPU and Disk Usage.

        All use of hosting space provided by XKHosting is subject to the terms of this Agreement and the Acceptable Use Policy.
            Shared hosting space may only be used for web files, active email and content of User Websites. Shared hosting space may not be used for storage (whether of media, emails, or other data), including, as offsite storage of electronic files, email or FTP hosts. XKHosting expressly reserves the right to review every shared account for excessive usage of CPU, disk space and other resources that may be caused by a violation of this Agreement or the Acceptable Use Policy. XKHosting may, in our sole discretion, terminate access to the Services, apply additional fees, or remove or delete User Content for those accounts that are found to be in violation of XKHosting's terms and conditions.
            Dedicated Servers and VPS usage is limited by the resources allocated to the specific plan that you have purchased.
        Bandwidth Usage
            Shared hosting, wordpress hosting and reseller hosting services will be unavailable if bandwidth limit is reached, bandwidth can be extended anytime by submitting a ticket to our support team.
            If bandwidth limit is reached for VPS, Dedicated Servers and Colocation, services will be still available but uplink will be limited to lower speed.
    Uptime Guarantee

    If your shared or reseller server has a physical downtime that falls short of the 99.99% uptime guarantee, you may receive one (1) month of credit on your account. This uptime guarantee does not apply to planned maintenance. Approval of any credit is at the sole discretion of XKHosting and may be dependent upon the justification provided. Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor's network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server which may differ from the uptime reported by other individual services. To request a credit, please visit https://illyhosting.com/supporttickets.php to create a support ticket to our Billing department with justification within thirty (30) days of the end of the month for which you are requesting a credit. Uptime guarantees only apply to shared, wordpress, enterprise email services and reseller hosting. VPS, dedicated servers and colocation are covered by a network guarantee in which the credit is prorated for the amount of time the server is down which is not related to our uptime guarantee.
    Reseller Terms and Client Responsibility
        Resellers shall ensure that each of their clients complies with this Agreement.
        Resellers are responsible for supporting their clients. XKHosting does not provide support to clients of XKHosting's resellers. If a reseller's client contacts XKHosting, XKHosting reserves the right to place a reseller client account on hold until the reseller can assume responsibility for the reseller's client. All support requests must be made by the reseller on its client's behalf for security purposes.
        Resellers are also responsible for all content stored or transmitted under their reseller account and the actions of their clients. XKHosting will hold any reseller responsible for any of their client's actions that violate the law or this Agreement.
        XKHosting is not responsible for the acts or omissions of our resellers. The reseller hereby agrees to indemnify XKHosting from and against any and all claims made by any User arising from the reseller's acts or omissions.
    Shared Hosting

    Shared accounts may not be used to resell web hosting to others. If you wish to resell hosting you must use a reseller account.
    Dedicated Servers

    XKHosting reserves the right to reset the password on a dedicated server if the password on file is not current so that we may do security audits as required. It is your responsibility to ensure that there is a valid email address and current root password on file for your dedicated server to prevent downtime from forced password resets. XKHosting reserves the right to audit servers as needed and to perform administrative actions at the needed. Dedicated servers are NOT backed up by us. It is your responsibility to maintain backups. Dedicated servers that have invoices outstanding for more than ten (10) days may be subject to deletion which will result in the loss of all data on the server. XKHosting will not be liable for any loss of data resulting from such deletion.
    Virtual Private Servers (VPS)

    XKHosting reserves the right to reset the password on a vps if the password on file is not current so that we may do security audits as required. It is your responsibility to ensure that there is a valid email address and current root password on file for your vps to prevent downtime from forced password resets. XKHosting reserves the right to audit servers as needed and to perform administrative actions at the needed. Virtual private servers (VPS) are NOT backed up by us. It is your responsibility to maintain backups. VPS's that have invoices outstanding for more than ten (10) days may be subject to deletion which will result in the loss of all data on the server. XKHosting will not be liable for any loss of data resulting from such deletion.

    We've zero tolerance spam policy, for this reason SMTP ports are blocked by default and identity verification is required to enable SMTP ports.
    VOIP
        You agree not to contravene the Telecommunications Act 1984 or any relevant regulations or the provisions of any other applicable legislation or statutory instruments (including any amendments or modifications thereof).
        You agree to indemnify XKHosting against all liabilities, claims, damages, losses and expenses arising from any breach of the customer's undertakings.
        Disclosure of account details to persons other than the authorised employees of XKHosting is entirely at the customer's risk.
        The customer shall be liable for all charges and fees arising from the use of the account whether authorised or unauthorised, unless such unauthorised use is solely attributable to an act or omission on the part of XKHosting.
        Usage will be charged according to the rates shown in the current pre-paid XKHosting price list, shown in the Voip page (https://illyhosting.com/voip). These rates can be subject to change with 1 day notice.

        Rates are subject to change without any further written notice, other than on the XKHosting pricelist. Please consult rate page for accurate rates before using the services.
        Customer it's not allowed to alter/amend or create a CLI other than originally assigned to the caller (spoofing). If and when XKHosting, or any of their affiliates, find any evidence of spoofing or have the suspicions of any wrongdoing by customer, XKHosting will have the right to suspend services immediately and charge any and all subsequent costs to the outstanding customer balance without further notice, notwithstanding the right to refund.
        Call Detail Reports are saved for 365 days in our database.
        You must not use, or attempt to use, VOIP Service:
            To make receive calls or send or receive content other than for Your own personal or business use.
            To break any law or to infringe another’s rights.
            To expose Delacon or its Suppliers to any liability.
            In any way which may damage any property or injure or kill any person
            In any way which violate Republic of Kosovo laws.
    Price Change

    XKHosting reserves the right to change prices or any other charges at any time. We will provide you with at least thirty (30) days notice before charging you with any price change on any annual or longer term plans. It is your sole responsibility to periodically review billing information provided by XKHosting through the user billing tool or through other methods of communication, including notices sent or posted by XKHosting.
    Coupons

    Discounts and coupon codes are reserved for first-time accounts or first-time customers only and may not be used towards the purchase of a domain registration unless otherwise specified. If you have previously signed up using a particular domain, you may not sign up again for that domain using another coupon at a later date. Any account found in violation of these policies will be reviewed by our Sales department and the appropriate charges will be added to the account. Coupon abuse will not be tolerated and may result in the suspension or termination of your account. All coupons and discounts are only valid towards the initial purchase and do not affect the renewal or recurring price.
    Limitation of Liability

    In no event will XKHosting its directors, employees or agents be liable to you or any third person for any indirect, consequential, exemplary, incidental, special or punitive damages, including for any lost profits or lost data arising from your use of the services, or any user content, user websites or other materials accessed or downloaded through the services, even if XKHosting is aware or has been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, XKHosting's liability to you, or any party claiming through you, for any cause whatsoever, and regardless of the form of the action, is limited to the amount paid, if any, by you to XKHosting for the services in the three (3) months prior to the initial action giving rise to liability. This is an aggregate limit. The existence of more than one claim hereunder will not increase this limit.
    Indemnification

    You agree to indemnify, defend and hold harmless XKHosting, our affiliates, and their respective officers, directors, employees and agents (each an "Indemnified Party" and, collectively, the "Indemnified Parties") from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, but not limited to, reasonable attorney's fees) threatened, asserted, or filed by a third party against any of the Indemnified Parties arising out of or relating to (i) your use of the Services, (ii) any breach or violation by you of this Agreement; or (iii) any acts or omissions by you. The terms of this section shall survive any termination of this Agreement.
    Arbitration

    By using the Services, you hereby submit to the exclusive jurisdiction of the Basic Court of Prishtina ("BCP", “Gjykata Themelore e Prishtinës”, “Arbitrator”) in connection with any dispute relating to, concerning or arising out of this Agreement. The arbitration will be held at the BCP location chosen by XKHosting in Prishtina. Payment of all filing, administrative and arbitrator fees will be governed by the BCP rules, unless otherwise stated in this paragraph. In the event you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, XKHosting will pay as much of your filing, administrative, and arbitrator fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. The arbitration before the BCP shall proceed solely on an individual basis without the right for any claims to be arbitrated on a class action basis or on bases involving claims brought in a purported representative capacity on behalf of others. The BCP, and Republic of Kosovo state law, governs all arbitration under this paragraph. All decisions rendered by the BCP will be binding and final. The arbitrator's award is final and binding on all parties. The arbitrator's authority to resolve and make written awards is limited to claims between you and XKHosting alone. Claims may not be joined or consolidated unless agreed to in writing by all parties. No arbitration award or decision will have any preclusive effect as to issues or claims in any dispute with anyone who is not a named party to the arbitration. If you initiate litigation or any other proceeding against XKHosting in violation of this paragraph, you agree to pay XKHosting's reasonable costs and attorneys' fees incurred in connection with our enforcement of this paragraph.
    Independent Contractor

    XKHosting and User are independent contractors and nothing contained in this Agreement places XKHosting and User in the relationship of principal and agent, partners or joint venturers. Neither party has, expressly or by implication, or may represent itself as having, any authority to make contracts or enter into any agreements in the name of the other party, or to obligate or bind the other party in any manner whatsoever.
    Governing Law; Jurisdiction

    Any controversy or claim arising out of or relating to this Agreement, the formation of this Agreement or the breach of this Agreement, including any claim based upon an alleged tort, shall be governed by the substantive laws of the Republic of Kosovo. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.
    Disclaimer

    XKHosting shall not be responsible for any damages your business may suffer. XKHosting makes no warranties of any kind, expressed or implied for the Services. XKHosting disclaims any warranty of merchantability or fitness for a particular purpose, including loss of data resulting from delays, delivery failures, wrong deliveries, and any and all service interruptions caused by XKHosting or our employees.
    Backups and Data Loss

    Your use of the Services is at your sole risk. XKHosting's backup service runs once a week and overwrites any of our previous backups. Only one week of backups are kept at a time. This service is provided only to shared and reseller accounts as a courtesy and may be modified or terminated at any time at XKHosting's sole discretion. XKHosting does not maintain backups of dedicated accounts. XKHosting is not responsible for files and/or data residing on your account. You agree to take full responsibility for all files and data transferred and to maintain all appropriate backup of files and data stored on XKHosting's servers. Any shared account using more than 20 gigs of disk space will be removed from our off site weekly backup with the exception of databases continuing to be backed up. All data will continue to be mirrored to a secondary drive to help protect against data loss in the event of a drive failure.
    Limited Warranty

    The services provided under this agreement are provided on an "as is" and "as available basis." except as expressly provided in this section, XKHosting and our affiliates, employees, agents, suppliers and licensors disclaim all warranties of any kind, including but not limited to implied warranties of merchantability or fitness for a particular purpose, or non-infringement, for the services provided hereunder. XKHosting and our affiliates, employees, agents, suppliers and licensors make no representations or warranties (i) that the services will be uninterrupted, error free or completely secure; (ii) as to the results that may be obtained from the use of the services; or (iii) as to the accuracy, reliability or content of any information provided through the services. XKHosting and our affiliates, employees, agents, suppliers and licensors are not liable, and expressly disclaims any liability, for the content of any data transferred either to or from users or stored by users on or through the services. The terms of this section shall survive any termination of this agreement.
    Disclosure to Law Enforcement

    XKHosting may disclose User information to law enforcement agencies without further consent or notification to the User upon lawful request from such agencies. We cooperate fully with law enforcement agencies.
    Entire Agreement

    This Agreement, including documents incorporated herein by reference, supersedes all prior discussions, negotiations and agreements between the parties with respect to the subject matter hereof, and this Agreement constitutes the sole and entire agreement between the parties with respect to the matters covered hereby.
    Headings

    The headings herein are for convenience only and are not part of this Agreement.
    Changes to the Agreement or the Services
        XKHosting may modify, add, or delete portions of this Agreement at any time. If we have made significant changes to this Agreement, we will post a notice on the XKHosting website for at least thirty (30) days after the changes are posted and will indicate at the bottom of this Agreement the date of the last revision. Any revisions to this Agreement will become effective when posted unless otherwise provided. You agree to any modification to this Agreement by continuing to use the Services after the effective date of any such modification.
        XKHosting reserves the right to modify, change, or discontinue any aspect of the Services at any time.
    Severability

    If any provision or portion of any provision of this Agreement is found to be illegal, invalid or unenforceable by a court of competent jurisdiction, the remaining provisions or portions (unless otherwise specified) thereof shall remain in full force and effect.
    Waiver

    No failure or delay by you or XKHosting to exercise any right or remedy hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any right or remedy preclude any other or further exercise of any right or remedy. No express waiver of, or assent to, any breach of or default in any term or condition of this Agreement by any party hereto shall constitute a waiver of, or an assent to, any succeeding breach of or default in the same or any other term or condition hereof.
    Assignment; Successors

    You may not assign or transfer this Agreement or any of your rights or obligations hereunder, without the prior written consent of XKHosting. Any attempted assignment in violation of this Agreement shall be null and void and of no force or effect whatsoever. XKHosting may assign our rights and obligations under this Agreement, and may engage subcontractors or agents in performing our duties and exercising our rights hereunder, without the consent of User. This Agreement shall be binding upon and shall inure to the benefit of the parties hereto and their respective successors and permitted assigns.
    Force Majeure

    Neither party is liable for any default or delay in the performance of any of its obligations under this Agreement (other than failure to make payments when due) if such default or delay is caused, directly or indirectly, by forces beyond such party's reasonable control, including, without limitation, fire, flood, acts of God, labor disputes, accidents, acts of war or terrorism, interruptions of transportation or communications, supply shortages or the failure of any third party to perform any commitment relative to the production or delivery of any equipment or material required for such party to perform its obligations hereunder.
    Third-Party Beneficiaries

    Except as otherwise expressly provided in this Agreement, nothing in this Agreement is intended, nor shall anything herein be construed to confer any rights in any person other than the parties hereto and their respective successors and permitted assigns. Notwithstanding the foregoing, user acknowledges and agrees that any supplier of a third-party product or service that is identified as a third-party beneficiary in the service description, is an intended third-party beneficiary of the provisions set forth in this Agreement as they relate specifically to its products or services and shall have the right to enforce directly the terms and conditions of this Agreement with respect to its products or services against user as if it were a party to this Agreement.
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